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Hunterdon Has Received an Upgrade with Xfinity

May 20, 2016
We all know that Comcast is one of the very few options we have available to us in Hunterdon County. If you are like me, your experience with them has been less than stellar.  But Comcast has been listening to the complaints and concerns from their customers and now they are making some changes.  If you live in the area, that is great news to hear!

To start, they have created a new store front to allow customers to come in, pay their bills, change services, and preview new products and services.  We were able to visit one of these store fronts and it was, despite my prejudices, quite impressive, actually.  Roomy, bright, with places to sit and learn about the new technologies offered, these stores have the customer’s comfort and time in mind.  Customer service here is exceptional, with very little wait time.  You can check in when you arrive and are served within minutes.  The staff is very knowledgable and were able to answer every question you would need to ask.

We had the opportunity to learn about the new X1 format for cable, which I love!  Voice controlled remotes enable you to search for whatever you would like in the system.  Have a favorite actress?  Speak into the remote.  I wanted to know what Kate Winslet would bring up.  It brought up her biography and several of her movies that I could watch right then and there.  I could even hit the record button and it would automatically record all shows with her in it, if I wanted!

There is a huge selection of programming to choose from on X1, which brings up some security concerns for younger audiences.  Parental controls are amazing on this platform, as you can block both kids and teens (or anyone for that matter) from viewing what you find to be inappropriate content.  Teens can’t override the system either by resetting the box, as your code would still be needed to enter to view all content.  Xfinity works together with Common Sense Media to inform customers of ratings and reviews to help parents determine what is appropriate for their families. Another feature I quite liked was Kids Zone, an area that was secure and safe for little ones.  They can explore to their hearts content, and all of it is ok for them.

In addition to TV, internet and phone services, Xfinity is also offering home security through Xfinity Home.  If you already have an existing home security system, they can consolidate your services and bring you over to Xfinity.  What’s so great about Xfinity Home?  24/7 professional security monitoring to start.  You can arm and disarm remotely.  You can use your mobile devices to access your account to manage.  Live video monitoring allows you to see what is happening in your home while you are away.  You can control your thermostat settings while you are away, too.  You can even regulate your lights and heating to adjust at certain times of the day to meet your schedule.

It's great to see the positive changes Comcast Xfinity has made and I was happy to get to learn more about their new services, being invited to be a part of the #XfinityMoms group this month. Hunterdon County families will really enjoy the new services and upgrades!